FAQ
Questions before recording?
Clear answers about pricing, scripts, voice talent, turnaround, file delivery and phone-system file requirements.
Pricing, scripts, voices and files explained clearly.
Quick answers
Find the detail you need.
Use the sections below to check pricing, scripts, voices, delivery, services and later changes.
Pricing
Pricing
Clear pricing before recording begins.
How much does a phone greeting cost?
Simple greetings and common prompt bundles can use fixed package pricing. Larger menus, multiple locations, languages, music or unusual file requirements are quoted clearly before recording begins.
Do you offer fixed pricing?
Yes. OHVO offers fixed pricing for common greetings and phone-system packages, so you can compare the usual options without waiting for a custom quote.
When do I need a tailored quote?
A tailored quote is best when the job includes multiple prompts, a long script, more than one language, custom music, several branches or specific phone-system requirements.
Are prices one-time fees?
Most greeting and prompt recordings are one-time fees. Later wording changes, extra prompts or seasonal messages can be ordered separately.
Is GST included?
Tax wording depends on the billing region and is shown with the relevant pricing or quote. New Zealand pricing is confirmed with GST wording before recording begins.
Scripts
Scripts
Send a finished script or rough notes.
Do I need to write the script?
No. You can send a finished script, rough notes or a list of what callers need to hear. OHVO can help shape it into a clear greeting or prompt.
Can OHVO help improve my wording?
Yes. Short wording suggestions are part of keeping the message clear, natural and easy for callers to follow.
How long should a greeting be?
Most single greetings work best under 30 seconds or around 90 words. Menu prompts should be even shorter so callers can choose quickly.
Can I send notes instead of a finished script?
Yes. Send the main points, opening hours, departments, transfer options or tone you want. OHVO will confirm the wording before recording.
Voices
Voices
Real human voice talent, matched to your brand.
Can I choose the voice talent?
Yes. You can listen to demos and choose the voice that fits your business, or ask OHVO to recommend a suitable option.
Do you use real human voices?
Yes. OHVO uses real human voice talent, not AI-generated voices, so the finished recording sounds natural and credible.
Do you offer NZ, AU, UK or US voices?
Yes. OHVO can supply voice talent with New Zealand, Australian, British, American and other international accents.
Can I get bilingual or multilingual recordings?
Often, yes. Send the languages and scripts you need and OHVO will confirm suitable talent, pronunciation checks and pricing.
Delivery
Delivery
Finished audio files supplied for PBX and VoIP systems.
How long does recording take?
Most recordings are delivered within 3 working days or sooner once wording, voice talent and pricing are confirmed.
What file formats do you provide?
OHVO supplies WAV, MP3 and other commonly requested phone-system formats suitable for PBX and VoIP systems.
Can you supply WAV, MP3, PBX or VoIP-ready files?
Yes. Files are supplied ready for your provider or team to upload to your phone system, with the format and sample rate checked before delivery.
Can you help if my phone system needs a specific format?
Yes. Send the format notes from your phone provider or technician and OHVO will prepare the closest suitable finished audio files.
Do you update our phone system for us?
OHVO records and supplies phone-ready audio files, but does not directly manage or configure business phone systems, PBX platforms or VoIP services. Your phone provider, IT team or internal staff usually upload the files.
Services
Services
Greetings, prompts, voicemail and related voice projects.
What is the difference between a welcome greeting and IVR prompt?
A welcome greeting answers the call and sets the tone. IVR prompts guide callers through options such as sales, support, accounts or locations. Often they are part of the same opening message.
Do you record voicemail greetings?
Yes. OHVO records voicemail greetings for business lines, departments, team members and mobiles.
Do you record on-hold messages?
Yes. OHVO records on-hold messages, marketing messages, caller updates and music-on-hold packages.
Can OHVO help with mobile voicemail greetings?
Yes. OHVO records mobile voicemail greetings and can often assist with compatible mobile voicemail setup or upload processes. Carrier and handset limitations may apply, and some systems require special setup steps.
Do you offer white-label services for agencies or phone providers?
Yes. OHVO provides white-label phone voice production for agencies, telecommunications providers, IT companies, MSPs and phone-system resellers wanting to support their own clients.
Can we resell OHVO services to our clients?
Yes. Many partners use OHVO as a behind-the-scenes production partner for voicemail greetings, IVR prompts, on-hold messaging and phone-system audio.
Do you also provide video voiceovers through VidVoices?
Yes. OHVO also runs VidVoices for video voiceover projects using the same focus on clear pricing and reliable human talent.
Changes and support
Changes and support
Easy to update later as your business changes.
What if I need a wording change later?
You can request a wording update later. OHVO will confirm the cost and whether the original voice talent is available.
Can I order extra prompts after the first job?
Yes. Extra prompts, new departments, public holiday messages or after-hours updates can be ordered separately.
Can I update public holiday or after-hours messages?
Yes. Seasonal and after-hours messages are common add-ons, and they can be supplied as separate files for easier phone-system updates.
What happens after I request pricing?
OHVO checks your notes, confirms the best pricing path, asks any setup questions and sends the next step before recording begins.
Ready to compare?
Check the prices or hear the voices first.
Most businesses start by comparing packages or hearing voice options. If your file requirements are unusual, send the details and OHVO will confirm the best path.
REQUEST PRICING
Tell us what your phone system needs.
Send your script notes or file requirements and OHVO will confirm the right pricing before recording begins. OHVO supplies finished audio files only unless otherwise agreed; business phone system setup is normally handled by your phone provider or IT team.
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